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ServiceNow training programs are designed to equip individuals with the knowledge and skills needed to effectively use and administer the ServiceNow platform. The training courses cover various aspects of ServiceNow, including system administration, development, IT service management, HR service delivery, customer service management, and more.
Here are some key features and components of ServiceNow training:
Role-Based Training: ServiceNow offers training paths tailored to different roles within an organization, such as administrators, developers, and service desk professionals. These paths provide targeted training content to address the specific responsibilities and objectives of each role.
Training Formats: ServiceNow offers both virtual instructor-led training (VILT) and self-paced online training options. VILT involves live, interactive sessions with a certified instructor, allowing participants to ask questions and engage in discussions. Self-paced online training provides access to recorded videos, course materials, and hands-on exercises that can be completed at your own pace.
Comprehensive Course Catalog: The ServiceNow training catalog includes a wide range of courses, covering various modules and functionalities of the platform. Some of the common topics covered include incident management, problem management, change management, service catalog, workflow automation, scripting, reporting, and integration capabilities.
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