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A number of factors, including filthy fingers or the sensor, incorrect finger placement, or software bugs, could be the cause of your Moto G5's malfunctioning fingerprint sensor. You can attempt the following steps:
Make sure the fingerprint sensor has been dried and cleaned.
- In Settings -> Security -> Fingerprint, try re-registering your fingerprints.
- To clear the preferences of an application, navigate to Settings -> System -> Advanced -> Reset Options.
- To check if the problem still exists, restart the device. Booting into Safe Mode could also be a good idea to see if any third-party apps are the source of the problem.
- Consider doing a factory reset or looking for software upgrades if the issue persists.
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