Other Classes

The cloud computing carrier that specifically appears in Customer Relationship Management is referred to as Salesforce. The cloud platform used in salesforce science is Software as a Service (Saas). This helps in connecting with current and future clients and companions in business. The relationship with the clients can be maintained nicely with this technology, and new clients can be created. Also, present clients stay loyal due to the easiness of business. The platform integrates all the domains such as marketing, sales, customer service, supply chain, data analysis, and many others so that clients can have a built-in view of the business.

Salesforce Cloud Services:

1. Sales Cloud

It is a module in the Salesforce CRM that helps the sales team majorly access data over the cloud, including the contacts, addresses, products bought, and accounts of various customers.

2. Service Cloud

The service cloud module in Salesforce CRM consists of accounts, cases, and their solutions. It is designed to allow you to support past, current, and future clients’ requests for assistance with a product, service, billing, etc.

3. Analytics Cloud

Analytics cloud, also known as salesforce wave analytics, is a Business Intelligence (BI) module that helps the organization with various data visualizations and analytics.

4. Marketing Cloud

It is a module in the Salesforce CRM which aids the marketers to manage the campaigns and maintain an interactive approach with the clients or the customers.

5. Community Cloud

A community cloud is a module in CRM that deals with the collaboration of partners,

employees, and customers for a better customer experience.

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